Economy = £2.99
Next Day Delivery = £4.95

Order by 13:00 GMT and we’ll deliver your order: Economy within 3-5 working days or the very next day if using our express NDD option.

Please note an extra day is required for deliveries to Northern Ireland and remote parts of the UK such as the Highlands and Islands.

When you first enter the online checkout, you will see a box where you can enter your voucher code before proceeding with your payment. The value of the voucher will be deducted from your basket prior to your payment being processed.

You can pay by Visa, Mastercard, Maestro, American Express & Klarna. ApplePay is also an available option on iOS. 

How do I change my password?

Once you’ve logged in to your account you can click on ‘edit your password & account details.’ Here you will be able to change your current password, email address and user/display name/s.

Can I save products for later?

If you add an item to your basket, it will stay there until you check out, remove it from your basket or clear your cookies/cache. You also have the option to add an item to your ‘Wish List’. This will keep a record of the item(s) until you choose to purchase them or remove them from your Wish List. If a product goes out of stock, you’ll no longer see it in your bag.

Can I see my order history?

To view your order history, you will first need to click ‘My Account’ in the top header menu of the website and log in. Once you’re logged in, click the ‘Orders’ tab in the left-hand menu. Here, you will see a list of options, including ‘Order History’ which will display all your previous orders.

How do I review products?

We’d love to hear from you! You can write a review by selecting the product you wish to review on our website. Below the product image, select ‘Reviews’, then ‘Write A Review.’

Where can I manage my addresses?

You will first need to click ‘My Account’ on the top menu header and log in with your email address. Once logged in, click the ‘Addresses’ tab on the left menu of your screen. Here, you will be able to change the address/s saved in your  ‘Address Book’. You will also have the option to ‘Add New Address.’

Where can I manage my payment cards?

You will first need to click ‘My Account’ on the top menu header and log in with your email address. Once logged in, click the ‘Payment Methods’ tab on the left menu of your screen. Here you will see all the payment cards you’ve previously used and you’ll have the option to delete any that are no longer required or to add a new payment type.

I placed an order but didn’t receive an order confirmation email – was my order successful?

Your order confirmation email may take up to 30 minutes to arrive. If you still haven’t received anything after 30 minutes, you can log in to your online account and head to the ‘My Account’ section. From here, you will see your ‘Order History’ and the current status of your order. Can’t see your order here? Please get in touch. Please have your email address and postcode to hand.

Where can I see my order history?

Log in to your online account and visit ‘Orders’. From here, you will see your ‘Order History’ and the current status of all your orders.

How to find your order number?

As soon as you complete your order, you’ll see your order number on the screen. Missed it? Your order confirmation email, which will be with you within 30 minutes of placing your order, also contains your order number. Alternatively, log in to your online account and visit ‘My Account’. From here, you will see your ‘Order History’ and the current status of your order, including the order number.

Can I amend my order after I’ve placed it?

Our team will start to pick and pack your order immediately after you place it. Once this has begun, your order cannot be changed. If you urgently need to change your order, we will try our best to help, but this may not always be possible. You’ll need to talk to us as soon as you can by giving us a call on 07465 216178. Please don’t email us to change your order as we may not see your request in time.

How can I check my order status and track my order?

Log in to your online account and visit ‘My Account’. From here, you will see your ‘Order History’ and the current status of your order. Once your order of chocolate happiness has been despatched, we will send you a despatch confirmation email. We’ll also send you regular processing updates.

Why won’t the website let me register?

You may already have an account registered with us with the email address you’re using. Please try logging in on the log in screen. If you can’t remember your password, see below for details on how to reset it, under the section ‘What if I’ve forgotten my password?’.

Why can’t I log in?

This is most likely due to an incorrect password, a non-registered email address or an inactive registered account.
Please make sure you’re registered with us, or if you already have an account do not try to register again with the same details as this won’t work. If you can’t remember your password, please see below for details on how to reset it, under the section ‘What if I’ve forgotten my password?’.

What if I’ve forgotten my password?

On the login screen you’ll see a ‘Forgotten password?’ option below the returning customer section.
Click the link and enter your email address when prompted. You’ll then be sent an email explaining how to reset your password.

What if I’ve forgotten my email address?

Your email address must be in this format: username@domain.com (or .net, .org, etc.)
If you have more than one email address, make sure you’re entering the correct email address and password combination for the account you’re trying to access.
If your device is set to auto-complete the login fields, make sure the details are current and correct.

Why does your website keep asking me to log in?

This may be because you haven’t been active on the site for a period of time and you’ve been logged out for your security and privacy.
We ask you to sign in to your account any time we need to verify your identity – this includes accessing account or order information, or making any changes to your personal details/saved payment cards.
If you’re using a device that’s shared with people you might not know or trust, make sure you sign out before you leave.

How do I change the details of my online account?

When you log in you will be taken to the ‘My Account’ section of the site.
From here you’ll be able to view your order history, update your personal details, manage your subscriptions, view/update your saved cards, track orders and let us know how often you’d like to hear from us.

How to work with us!

If you are engaged in the provision of premium homemade food items and are interested in incorporating our chocolates into your inventory, we cordially invite you to reach out to us. Our clientele encompasses delicatessens, farm shops, hotels, and restaurants, and we welcome the opportunity to engage in a dialogue regarding your specific needs.

To submit a Fast Track Application click on the ‘Contact Us’ tab on the top menu and select ‘Stockists & Trade Enquiries’. You will be able to complete the Fast Track Application form from this page.